Annelise Miller

PART A: WEBSITE TERMS OF USE

1. Introduction and Scope

These Terms of Use govern access to websites, online forms, listing pages, property marketing materials and other online resources operated or controlled by Century 21 Northwest Realty Ltd. (the “Brokerage”, “we”, “us” or “our”) (collectively, the “Website”). The Brokerage provides licensed real estate trading services and property management services in British Columbia. We are not the developer or operator of third party transaction management, listing, payment or property management software merely because our Website links to or uses those services.

2. Acceptance and Changes

By using the Website, you agree to these Terms. If you disagree, discontinue use. We may update these Terms by posting a revised version with a new effective date. Changes apply prospectively to Website use after posting, subject to applicable law. Separate signed service, representation, tenancy, listing and property management agreements prevail with respect to their subject matter where inconsistent with these Website Terms.

3. Informational Purposes; No Agency Relationship

Website content is general information, not legal, tax, mortgage, appraisal or other professional advice. Visiting the Website, requesting information, arranging a showing or submitting an inquiry does not, by itself, establish a client relationship, agency relationship or obligation to represent you. Representation and the nature of the Brokerage’s duties will be addressed through the disclosures and agreements required by British Columbia law. Do not assume that communications with the Brokerage are confidential in the manner of a client relationship before the applicable relationship and disclosures are established.

4. Property Listings and Information

Listing descriptions, photographs, floor plans, measurements, lot dimensions, zoning descriptions, permitted uses, rental estimates, availability, prices, taxes, fees and other property details may come from sellers, landlords, public records, listing systems or third parties. Information may change without notice and is not guaranteed to be accurate, complete or current. Users should independently verify matters material to their decisions through appropriate professionals, authorities and documents. Images may include staging, editing or illustrative content where disclosed. No property is offered on terms other than those established through the applicable transaction documents.

5. No Offer or Contract

Website content and electronic inquiries do not constitute an offer, acceptance, binding purchase and sale agreement, tenancy agreement or property management agreement. Any transaction is subject to applicable legal requirements, written documentation and acceptance by the appropriate parties. The Brokerage does not guarantee that a property remains available or that any inquiry will result in a transaction.

6. Accounts, Forms and Communications

Where the Website offers accounts or forms, you agree to provide accurate information and protect any credentials. You must not submit another person’s sensitive information without appropriate authority. Electronic communications may not be secure; do not send identification documents, banking details, deposits or confidential transaction documents through unverified channels. Verify payment instructions directly with the Brokerage using a trusted telephone number before sending funds. We may respond through the contact details you provide, subject to consent and applicable anti-spam requirements.

7. Rental Applications and Property Management

Rental applications and property management inquiries may require personal, financial, employment, reference and tenancy information reasonably necessary to assess applications, administer tenancies and perform contracted services. Applications do not guarantee approval or housing. Screening, deposits, rent, notices, inspections and tenancy decisions are subject to applicable British Columbia legislation, including the Residential Tenancy Act where applicable, and to the relevant agreements. The Brokerage may act on behalf of property owners within the scope of its authority.

8. Acceptable Use

You must not interfere with Website operation, access accounts or information without authorization, upload malicious code, impersonate others, scrape or systematically harvest Website content without permission, infringe intellectual property or privacy rights, or use the Website for unlawful, discriminatory, misleading or fraudulent purposes. We may restrict access where reasonably necessary to protect users, the Brokerage or the Website, subject to law.

9. Intellectual Property

Unless otherwise stated, Website text, design, photographs, branding and other content are owned by or licensed to the Brokerage or their respective owners. CENTURY 21 and related marks belong to their respective trademark owners and are used under applicable authorization. You may view or print limited material for personal property research, but may not republish, commercially exploit or redistribute protected content without permission. Listing data and photographs may be subject to third party rights and listing system rules.

10. Third Party Services and Links

The Website may link to listing services, mapping tools, mortgage resources, virtual tours, electronic signing, payment systems, tenant portals and other third party sites. Those services are operated under their own terms and privacy policies. We do not control their availability, security or accuracy and are not responsible for their independent acts or omissions, except to the extent required by law or arising from our own obligations.

11. Availability and Disclaimer

We aim to maintain useful and accurate Website information but do not promise uninterrupted access, error free operation or that all information is current. To the extent permitted by applicable law, the Website and general informational content are provided on an “as available” basis without additional warranties. Nothing in these Terms limits statutory warranties, professional obligations, consumer rights or other protections that cannot lawfully be excluded.

12. Liability

To the extent permitted by applicable law, the Brokerage is not liable for losses resulting solely from Website outages, malicious third party activity or reliance on general Website information where reasonable independent verification was required. This provision does not exclude liability for the Brokerage’s negligence, misrepresentation, breach of contract, breach of privacy obligations, statutory duties or other liability that cannot legally be excluded. No arbitrary monetary cap applies to claims arising from regulated real estate services.

13. Indemnification

To the extent permitted by law, you agree to indemnify the Brokerage for third party claims and reasonable costs directly arising from your unlawful use of the Website, infringement of third party rights or deliberate violation of these Terms, except to the extent caused by the Brokerage’s own conduct. This provision does not alter any non-waivable consumer or client rights.

14. Governing Law and Severability

These Terms are governed by the laws of British Columbia and applicable federal laws of Canada. Disputes are subject to courts or regulatory processes with jurisdiction, without limiting rights to make complaints to applicable regulators or privacy authorities. If a provision is unenforceable, the remainder continues to apply to the extent legally permissible. Failure to enforce a provision is not a waiver.

15. Contact

Questions about these Terms may be directed to Century 21 Northwest Realty Ltd. through the contact information published on the Brokerage’s official website. 

PART B  |  PRIVACY POLICY

1. Purpose and Accountability

Century 21 Northwest Realty Ltd. respects the privacy of clients, prospective clients, property owners, tenants, rental applicants, employees, contractors and Website visitors. This Policy explains our collection, use, disclosure, protection and retention of personal information in connection with real estate trading, property management and our Website. We are accountable for personal information under our control and will designate a privacy contact. 

2. Applicable Privacy Requirements

Our handling of personal information is governed principally by British Columbia’s Personal Information Protection Act (PIPA), together with other applicable laws. Certain records and disclosures may also be required by real estate regulation, anti-money laundering legislation, tax law, tenancy law and lawful orders. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) may apply to particular activities or transfers where legally applicable.

3. Information We Collect

Depending on the relationship and purpose, we may collect names, contact information, identity verification information, property ownership and transaction details, offers and agreements, financial and payment details, financing or affordability information, rental application and tenancy history, employment and reference information, inspection records, maintenance communications, correspondence and complaints. Website data may include IP address, device/browser information, cookies, form submissions and basic usage records. We collect only information reasonably necessary for identified purposes or otherwise permitted by law.

4. How We Collect Information

We collect information directly from individuals and, where authorized or permitted, from their representatives, sellers, buyers, landlords, tenants, references, service providers, listing systems, public registries, financial institutions and other transaction participants. We will explain purposes at or before collection where required and obtain consent unless a legal exception applies.

5. Purposes of Use

We use personal information to respond to inquiries; assess and provide real estate or property management services; market properties; prepare and administer transactions and tenancies; verify identity and meet FINTRAC and other legal obligations; collect and account for funds; coordinate maintenance, inspections and contractors; prevent fraud; resolve disputes; manage brokerage operations; and comply with professional, accounting and recordkeeping requirements. Marketing communications are sent only as permitted by applicable law and consent preferences.

6. Disclosure of Information

We may disclose relevant information to clients and transaction participants, cooperating brokerages, landlords, tenants, lawyers, notaries, lenders, inspectors, contractors, insurers, listing systems, screening and identity verification providers, accounting and software service providers, regulators, law enforcement and government authorities when authorized, necessary for the stated purpose or required or permitted by law. We do not sell personal information. We do not disclose personal information for unrelated third party marketing without appropriate authority.

7. Service Providers and Storage

We use third party technology providers for hosting, document management, electronic signatures, transaction administration, property management, communications and related services. Providers may store or process data in Canada or other jurisdictions. We take reasonable steps to assess their safeguards and contractual obligations; foreign laws may permit access by authorities in those jurisdictions. 

8. Safeguards and Security

We use administrative, physical and technical safeguards appropriate to the sensitivity of the information, including role based access, confidentiality practices, secure document handling and appropriate retention and disposal procedures. No electronic transmission or storage system is completely secure. Please report suspected unauthorized access or mistaken disclosures promptly using the Brokerage’s published contact details.

9. Retention and Disposal

We retain personal information only as long as necessary for identified business purposes and applicable legal, regulatory, contractual, accounting, anti-money laundering and dispute resolution obligations. Brokerage transaction and other regulated records may need to be retained after the relationship ends. Once retention is no longer necessary, we securely destroy, anonymize or otherwise dispose of information as appropriate. Requests for deletion may be declined where continued retention is legally required or permitted.

10. Access, Correction and Consent

Individuals may request access to their personal information, ask for corrections and inquire about our privacy practices, subject to applicable statutory exceptions. We may verify identity before responding. Where processing is based on consent, consent may be withdrawn subject to reasonable notice and legal or contractual restrictions; withdrawal may affect our ability to provide services. We will respond within the timelines required by applicable law.

11. Website Cookies and Analytics

The Website may use essential cookies and, if enabled, analytics or other technologies to understand site usage and improve functionality. Browser settings may allow cookies to be blocked or removed. We do not claim to use particular analytics or advertising services unless verified.

12. Children and Rental Applicants

Our Website is intended for general property information and not directed to children. Information about minors may be collected when reasonably required for a lawful tenancy, property management or transaction purpose, with appropriate safeguards and authority. Rental applicants will be informed about relevant screening and verification practices. Collection and use must comply with applicable privacy, tenancy and human rights laws.

13. Privacy Complaints and Changes

Privacy questions, access requests, correction requests and complaints may be submitted to the Brokerage’s designated privacy contact. Individuals may also contact the Office of the Information and Privacy Commissioner for British Columbia where appropriate. We may update this Policy to reflect changes in our practices or legal requirements, and will post the revised effective date and provide additional notice when legally required.

14. Contact and Effective Date

Century 21 Northwest Realty Ltd. | 193 Nechako Centre, Kitimat BC V8C 1M8 | northwestrealty@century21.ca  | 1-888-88-C21-NW. Effective date: November 12, 2026